RESIDENT PORTAL

Wavecrest is committed to excellent management and service for our residents. We see ourselves as partners in caring for and maintaining a place you are proud to call home. The resident portal was designed to make the lives of residents easier and improve communication and transparency, by providing direct access to all residential information in one convenient location, 24/7. Using the resident portal platform you are able to pay bills, view billing history, receive building information, request repairs, and more.

Click here to log in to your account.

Please reach out to portal@twmt.net with any questions or if you experience difficulty accessing your account.

USEFUL LINKS AND NUMBERS

Wavecrest
- Maintenance & Repairs
  • (718) 463-1200; Extension: 7993
  • After Hours Emergency Hotline: (718) 692-7178
  • Email: Repairs@twmt.net
- Resident Account Charges
  • (718) 463-1200; Extension: 7994
  • Email: Charges@twmt.net
- Legal
  • (718) 463-1200; Extension: 7998
  • Email: Legal@twmt.net
- Lease Renewals
  • (718) 463-1200; Extension: 7979
  • Email: Leases@twmt.net
- Reasonable Accommodation Hotline
  • (718) 412-3732
  • Email: ReasonableAccommodation@twmt.net
Utilities
- ConEdison
  • Customer Service: (800) 752-6633
  In the case of a gas or carbon monoxide emergency, evacuate the area immediately,
  and call 911 or (800) 752-6633.
- National Grid – Metro New York
  • Customer Service: (718) 643-4050
  In the case of a gas or carbon monoxide emergency, evacuate the area immediately,
  and call 911 or (718) 643-4050.
- National Grid – Long Island (Including Rockaway Peninsula)
  • Customer Service: (800) 930-5003
  In the case of a gas or carbon monoxide emergency, evacuate the area immediately,
  and call 911 or (800) 490-0045.
- PSEG Long Island (Including Rockaway Peninsula)
  • Customer Service: (800) 490-0025
  • Report an Outage: (800) 490-0075
- Spectrum
  • Customer Service: (855) 707-7328
  • Sales: (855) 243-8892
- Verizon Communications
  • Customer Service: (800) 837-4966
  • Sales: (877) 784-9555
City and State
- NYC Department of Environmental Protection (DEP)
  • (718) 595-7000
- Affordable Housing Opportunities
  • HPD Affordable Housing Lottery Help Hotline: (212) 863-7990
  • Email: nychousingconnect@hpd.nyc.gov
  • Apply here
- NYCHA Public Housing & NYCHA Section 8
  • Customer Service: (718) 707-7771
  • Self-Service Portal
  • Customer Contact Centers:
  — 478 East Fordham Road, 2nd Floor, Bronx
  — 787 Atlantic Avenue, 2nd Floor, Brooklyn
- HPD Section 8
  • Customer Service: (917) 286-4300
- HCR Section 8 – Housing Choice Voucher Program
  • Bronx: (718) 430-0880
  • Brooklyn: (718) 722-4778
  • Lower Manhattan: (212) 480-6238
  • Upper Manhattan: (212) 961-8930
  • Queens: (718) 482-4041
  • Westchester: (914) 948-4434
- Access HRA
  • Food Insecurity Hotline: (866) 888-8777
  • Mental Health / Substance Abuse Hotline: (800) 543-3638
  • Domestic Violence Hotline: (800) 621-4673
  • SNAP Infoline: (718) 557-7399
  • SNAP Locations
  • Access-A-Ride
  • Access-A-Ride Customer Service: (877) 337-2017 or (718) 393-4999
- SCRIE / DRIE
  • Call 311 for more information
- HUD VASH
  • Customer Service: (877) 424-3838